3702 Loop 322 • Abilene, TX 79602 • 325-672-8544

Area Agency On Aging
Services For Older Adults

Our Mission

The Area Agency on Aging’s goal is to plan, coordinate and direct a full range of services and opportunities to help older persons live healthy, dignified and independent lives in West Central Texas.

Who Qualifies For Assistance

  • Any person 60 or older.
  • Family Caregivers of a person 60 or older.
  • Older Relative Caregivers 55 and older raising a child 18 or younger.
  • Persons receiving Medicare.

Services Available By The Area Agency On Aging

Click through each tab below for information related to each of these services offered by the Area Agency on Aging.

West Central Texas Ombudsman Program

Services to protect the health, safety, welfare, and rights of residents of nursing facilities and assisted living facilities, including identifying, investigating, and resolving complaints that are made by, or on behalf of, residents.

  • Assist those residing in a nursing facility or assisted living home in advocating for their resident rights.
  • An ombudsman helps ensure that residents get the care they want and the dignity they deserve. Ombudsmen support and promote the health, safety and rights of all residents in long term care.
  • Provide information to individuals and families on topics such as choosing a facility, eligibility criteria and other services for older Texans.
  • Provide trainings to facility staff on a variety of topics to include resident rights, dignity, and respect.
  • Recruit and train volunteers to serve as a Certified Volunteer Ombudsman.

Provides Information And Assistance

An ombudsman is a good source of information about selecting a long-term care facility, eligibility criteria, and other services for long-term care residents. Regional programs present facts about facilities. Residents’ rights are a focus of the program.

Advocates With Other Organizations

State and regional Ombudsman programs work cooperatively with other advocacy and membership organizations to comment on and recommend legislation and regulatory changes that affect Texas long-term care residents. Staff routinely serves on boards and committees of other organizations and actively advocate for policies to promote quality of care.

Resident's Rights

The resident has a right to a dignified existence, self-determination and communication and access to persons and services inside and outside the long-term care facility.

Resident Care

Each resident must receive and the facility must provide the necessary care and services to attain or maintain the highest practicable physical, mental, and psycho social well- being according to his or her comprehensive assessment and plan of care.

Quality Of Life

A facility must care for its resident in a manner and an environment that promotes maintenance or enhancement of each resident’s quality of life (respect for individual, participation in groups and activities, and accommodation of needs). It must use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psycho-social well-being

Overview Of The Ombudsman Program

The Texas Ombudsman Program advocates for quality of life and quality of care for all residents in long-term care facilities. By state and federal authority, ombudsmen identify, investigate and resolve complaints made by or on behalf of residents. They provide services to protect health, safety, welfare and rights. In addition, they support the development and operation of family and resident councils.

Through twenty-eight area agencies on aging (AAA), certified ombudsmen (staff and specially trained volunteers) serve residents, their families, and friends. Professional staff supervise the volunteers. Certified volunteer ombudsmen complete a training course, internship, and eighteen (18) hours of continuing education per year.

To promote quality of care, the program works with professionals, advocacy and membership organizations that are interested in long-term care and elder rights issues and coordinates with regulatory agencies.

Meals Program

Administered through local senior centers and/or rural transportation providers throughout the 19-county region.

Home-Delivered Meals

When older adults cannot leave their homes and cannot personally prepare nutritious meals, home delivered meals are an available option. Volunteers who deliver meals to homebound older persons have an important opportunity to check on the welfare of the homebound elderly and are encouraged to report any health or other problems that they may observe during their visits.

Congregate Meals

Congregate Meals differ in that they are served in community settings such as senior centers, churches, or senior housing communities. These meal sites offer an opportunity to meet new or old friends and engage in social activities while having a nutritious meal. Most sites offer a hot lunch, however some offer evening meals.

Meal Site Locations

Do You Need Further Assistance?

Information, Referral & Assistance provides initial screening and referral to appropriate resources within the Area Agency on Aging or within the community.

How We Further Assist You With Your Needs

Activities consist of assessing the needs of the inquirer, evaluating appropriate resources, assessing apprpriate response modes, indicating organizations capable of meeting those needs, providing enough information about each organization to help inquirers make an informed choice, helping inquirers for whom services are unavailable by locating alternative resources, when necessary, actively participating in linking the inquirer to needed services, and following up on referrals to ensure the service was provided.

Whenever possible we provide more than one option to meet your request. We are impartial and cannot recommend one provider or service over another. If you want more details on a specific program, please use the menu above or on the left.

We have attempted to make our site compatible with most browsers and monitors, if you still have difficulty reading anything here, we will gladly print it for you and send it by your method of choice. To request a print version of this website, please call us or email us.

We have printed materials and information from a wide variety of sources available free of charge. You can either pick these materials up or we can mail them to you.

Medicare Open Enrollment Information

Medicare Questions

Open Enrollment Flyer